How do you ship & what is the price?
Shipping costs vary depending on your exact location and shipping option. In general, most of our products ship FREE within USA from one of our USA warehouses in 5-8 business days (Please allow 3-5 business days for processing).
Why didn't my shipment come in one package?
We ship orders from various warehouses in the United States. Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way.
What countries do you ship to?
We ship Worldwide.
How do you ship?
We ship orders from our fulfillment warehouses right here in the USA using USPS mostly and occasionally UPS & FedEx. After your order is processed by one of our facilities we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order.
How long will it take for my order to be delivered?
Because we fulfill all of our items from the USA you can expect to receive them on average in 5-8 business days (plus 3-5 days processing for customizable/personalized items). International shipping might take up to 20 days.
How can I track my order?
We will send tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information might not be displayed right away and it might take 2-3 days after you receive that email for status to update. You can also check your tracking by login to your account (if you created one during checkout)
How can I pay for my order?
We offer safe shopping and accept payment via PayPal, Visa, Mastercard, Amex, Discover, Apple Pay and other popular payment methods. All products are listed in US Dollars.
What is the default payment currency
Our products are listed in US Dollars.
Can I pay COD - Cash on delivery?
No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.
How do I place an order?
First of all, visit our store at: alexgifts.com Choose products that you love, then click "Add to cart" & "Check out". Apply any discount coupons you have. Only one Discount Coupon per order. Shipping fees will be calculated in next step, after you fill out your shipping info. If item qualifies for FREE shipping, it will be so. Finally, fill in your information and pay. That's it! If you need any assistance, please contact us at firstname.lastname@example.org or call us at (215) 730-4220
Returns & Refunds
My product has a problem. What can I do?
What to do in 3 steps:
Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at email@example.com
What if the product is broken?
If any product is faulty, you are protected under our refund & returns policy. The policy can be viewed at Refund Policy page
What is your refund policy?
Please visit Refund Policy page for full information on our refund policy.